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Privacy Policy

PRIVACY POLICY

  1. Policy
    rProcess Outsourcing Services Pvt Ltd (“rProcess”) provides this Privacy Policy to let you know our policies and procedures regarding the collection, use, and disclosure of information through www.rProcess.com, (the “Site”), and any other websites, features, applications, widgets, or online services that are owned or controlled by rProcess and that post a link to this Privacy Policy (together, the “Service”), as well as any information rProcess collects offline in connection with the Service. Note that we combine the information we collect from you from any of the Sites, through the Service generally, or offline.

    By accessing or using the Service, you consent to the information collection, disclosure, and use practices described in this Privacy Policy. Please note that certain features or services referenced in this Privacy Policy may not be offered on the Service at all times. Please also review our Terms of Service, which governs your use of the Service, and which can be requested at info@rprocess.net

  2. Information Collected
    Users of the Service may be Clients (anyone utilizing the rProcess platform to request services to be performed by an Independent Contractor) or Independent Contractors (any company, individual user, or groups of associated individual users or companies utilizing the rProcess platform to offer services to Clients). Independent Contractors may also operate as a Team (a legally recognized entity with the ability to hire and/or contract) with other Independent Contractors.
    2.1 Information you Provide to Us
    2.1.1 Personal Information
    In the course of using the Site or any of its Services (whether as a Client, Independent Contractor, or visitor), we may require or otherwise collect information that identifies you as a specific individual and can be used to contact or identify you (“Personal Information”). Examples of Personal Information include your name, email address, postal address, and phone number.
    2.1.2 Payment Information
    If you use the Service to make or receive payments, we will also collect certain payment information, such as payment card, PayPal, or other financial account information, billing address, any information necessary or required for reporting purposes to the IRS or any other agency, etc.
    Identity Verification
    We may collect Personal Information, such as your date of birth, or taxpayer identification number, to validate your identity or as may be required by law, such as completion of tax filings. We may request documents to verify this information, such as a copy of your government-issued identification or photo or a billing statement.
    General Audience Service
    The Service is general audience and intended for users 18 and older. We do not knowingly collect or solicit Personal Information from anyone younger than age 18. If we become aware that a child younger than 18 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information from our files. If you are the parent or legal guardian of a child younger than age 18 and believe that rProcess has collected Personal Information from your child, please contact us at: info@rprocess.net
    Non-Identifying Information / Usernames
    We also may collect other information, such as zip codes, demographic data, information regarding your use of the Service, and general project-related data (“Non-Identifying Information”). We may aggregate information collected from rProcess registered and non-registered users (“rProcess Users”). We consider usernames to be Non-Identifying Information. Usernames are made public through the Service and are viewable by other rProcess Users.
    Combination of Personal and Non-Identifying Information
    Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers in a way that enables you to be identified (for example, combining information with your name). But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your viewing preferences). We may combine your Personal Information with Non-Identifying Information, but rProcess will treat the combined information as Personal Information.

2.2 Information received from 3rd Parties
We also may receive information about you from third parties. For example, we may supplement the information we collect with outside records or third parties may provide information in connection with a co-marketing agreement or at your request (such as if you choose to sign in with a third-party service). If we combine the information we receive from others with information we collect through the Service, we will treat the combined information as described in this Privacy Policy.
2.3 Information collected from Users Automatically
We and our third-party service providers, including analytics and third-party content providers, may automatically collect certain information from you whenever you access or interact with the Service. This information may include, among other information, the browser and operating system you are using, the URL or advertisement that referred you to the Service, the search terms you entered into a search engine that led you to the Service, areas within the Service that you visited, and other information commonly shared when browsers communicate with websites. We may combine this automatically collected information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, and site functionality.
The information we collect also includes the Internet Protocol (“IP”) address or other unique device identifier (“Device Identifier”) for any device (computer, mobile phone, tablet, etc.) used to access the Service. A Device Identifier is a number that is automatically assigned or connected to the device you use to access the Service, and our servers identify your device by its Device Identifier. Some mobile service providers may also provide us or our third-party service providers with information regarding the physical location of the device used to access the Service.
The technology used to collect information automatically from rProcess Users may include the following:
2.3.1 Cookies
Like many websites, we (and potentially our marketing partners, affiliates, analytics, and service providers) use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use both persistent cookies that remain on your computer or similar device (such as to save your registration ID and login password for future logins to the Service and to track your compliance with any rProcess applicable policies), and session ID cookies, which expire at the end of your browser session (for example, to enable certain features of the Service, to better understand how rProcess Users interact with the Service, and to monitor aggregate usage by rProcess Users and web traffic routing on the Service). You may be able to instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all functionality of the Service.

2.3.2 Web Browsers
Certain web browsers and certain browser add-ons such as Adobe Flash may provide additional data storage mechanisms that are used in a manner similar to cookies, and some of the content included on our Sites may make use of this type of storage. For example, a Flash cookie is a data file placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. For more information about Flash and the privacy choices Adobe offers, visit Adobe’s help page.
2.3.3 Web Beacons
We and our marketing partners, affiliates, analytics, and service providers may also employ software technology known as “web beacons” or “tracking tags” to help us keep track of what content on our Sites is effective and to serve relevant advertising to you. Web beacons are small graphics with a unique identifier that may be invisible to you, and which are used to track the online activity of Internet users. Web beacons are embedded in the web pages you review or email messages you receive. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to our Service, to monitor how rProcess Users navigate the Service, to count how many e-mails that were sent were actually opened, or to count how many particular articles or links were actually viewed.
Embedded Scripts
An Embedded Script is programming code that is designed to collect information about your interactions with the Service, such as the links you click on. The code is temporarily downloaded onto your computer or other device and is deactivated or deleted when you disconnect from the Service.
In Addition
We may use a variety of other technologies that collect similar information for security and fraud detection purposes and we may use third parties to perform these services on our behalf.
How we respond to “Do Not Track” Signals
Please note that your browser setting may allow you to automatically transmit a “Do Not Track” signal to websites and online service you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, rProcess does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” please visit
http://www.allaboutdnt.com.
Tracker / Gig View
As part of the Service, we collect information about an Independent Contractor’s work on a project for a Client. This feature is known as Tracker. Tracker may record the visual output (“Screenshot”) of your computer. The Screenshot may include the entire visual output of your computer, including, without limitation, all programs, windows, backgrounds, taskbars, system trays, multiple screens, title bars, menus, graphics, screensavers, and any information, images, and text therein. This feature is known as Gig View (“Gig View”). Gig View may include information provided by the Independent Contractor, such as a memo, as well as automatically gathered information about work on a project, such as number of mouse clicks and keyboard strokes and regularly taken screenshots.
We will share information contained in Gig View with the relevant Client and with any manager or administrator of any applicable Independent Contractor Team. We inform Independent Contractors each time we capture information for Gig View. As set forth in our User Agreements, Account Agreements, and help pages on the Site, an Independent Contractor may choose to block or delete the screen shot and associated data for a recorded work interval, but then the Independent Contractor may not be paid for that work interval. rProcess may use general information from Gig View for statistical analysis, product development, marketing, and research.

User Profiles
You may have the opportunity to create a profile, which consists of information about you, and may include Personal Information, photographs, examples of your work, information on work previously performed via the Service and outside the Service, skills, tests taken, test scores, hourly pay rates, feedback/rating information, and other information, including your username (“Profile”). The information in your Profile may be visible to all rProcess Users and the general public subject to the privacy choices you make within your rProcess Profile. You may edit certain information in your Profile via your account and may choose to limit who is able to view certain content you post to your Profile. Clients and Agencies of associated individual users or companies may also have the opportunity to create an organization Profile. If in any case, you believe that an unauthorized profile has been created about you, you can request for it to be removed by contacting us at info@rprocess.com.

Community Forums
The Service may provide you the opportunity to participate and post content publicly in forums, on blogs, through interactive features, and through other communication functionality (“Community Forums”). You may choose, through such features or otherwise, to submit or post questions, comments, or other content (collectively, “User Forum Content”). Please note that certain information, such as your name and Profile may be publicly displayed on the Service along with your User Forum Content. Please note that your use of Community Forums is subject to the rProcess.

Forum Rules and our Terms of Service.
Note that anything you post to a Community Forum is public — others will have access to your User Forum Content and may use it or share it with third parties. If you choose to voluntarily disclose Personal Information in your User Forum Content or use Community Forums to link to your Profile, that information will be considered public information and the protections of this Privacy Policy will not apply.
To request removal of your personal information from our blog or community forum, contact us at info@rProcess.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

2.3.10 Testimonials
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@rProcess.com.

2.3.11 Feedback
We collect feedback from rProcess Users about their experience with other rProcess Users of our Service. Please note that any feedback you provide via the Service or feedback provided about you is publicly viewable via the Service. On very rare occasions, we may remove feedback pursuant to our Feedback Removal Policy.

Email to Friends and Referral Program
rProcess lets you send project postings to friends via email. rProcess also offers the ability to send friends emails about providing or purchasing services through the Service. If you choose to use either feature, your friend’s email address will be used to send the requested posting and your email address will be used to copy you on the message to your friend or to send the message on your behalf.

Social Networking Services
You may register to join the Service directly via the Service or by logging into your account with a third-party social networking service (“SNS”) via our Service (e.g., Facebook, LinkedIn, and other third-party services that let you sign in using your existing credentials with those services). If you choose to register via an SNS, or to later link your account with the Service to your account with an SNS, we will use the Personal Information you have provided to the SNS (such as your name, email address, gender, and other information you make publicly available via the SNS) to create your account. Note that the information we collect from and through an SNS may depend on the privacy settings you have set with the SNS and the permissions you grant to us in connection with linking your account with the Service to your account with an SNS. Other than what we may share with the SNS as described below, the Personal Information an SNS has about you is obtained by the SNS independent of our Service, and rProcess is not responsible for it.
The rProcess Service also may permit additional interactions between it and a third-party website, service, or other content provider, such as enabling you to “like” or share content to a third-party SNS. If you choose to “like” or share content, or to otherwise share information from or via our Service with a third-party site or service, that information may be publicly displayed, and the third-party may have access to information about you and your use of our Service (and we may have access to information about you from that third-party). These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with third parties through SNS or similar features are governed by the respective privacy policies of those third parties.
You represent that you are entitled to use your SNS account for the purposes described herein without breach by you of any of the terms and conditions that govern the SNS, and without obligating rProcess to pay any fees or making rProcess subject to any usage limitations imposed by such SNS. You can disable the link between your rProcess account and your SNS account at any time though the “Settings” section of our Service. Please note that your relationship with any SNS is governed solely by your agreement(s) with such SNS. If your SNS account terminates, then functions enabled through the link between your rProcess account and your SNS account will terminate as well.

  1. Use and Retention of Information
    We use information we collect:
    To provide and improve the Service, complete your transactions, and address your inquiries, process your registration, verify the information you provide is valid, and for compliance and internal business purposes;
    To contact you with administrative communications and rProcess newsletters, marketing or promotional materials (on behalf of rProcess or third parties), and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the instructions in the Your Choices and Opting Out section, below.
    To tailor content we display to you and offers we may present to you, both on the Service and elsewhere online;
    To administer and develop our business relationship with you and, if applicable, the company you represent;
    To assess your application to perform an Independent Contractor project for rProcess and prepare related governmental and internal statistics reports; and
    For the purposes disclosed at the time you provide your information, with your consent, and as further described in this Privacy Policy.
    Unless you request that we delete certain information (see Changing Your Information or Closing Your Account below), we retain the information we collect for at least 5 years and may retain the information for as long as needed for our business and legal purposes.
  2. Information Sharing and Disclosure
    We may share aggregated Non-Identifying information and we may otherwise disclose Non-Identifying Information to third parties. We do not share your Personal Information with third parties for those third parties’ marketing purposes unless we first provide you with the opportunity to opt-in to or opt-out of such sharing. We may also share the information we have collected about you, including Personal Information, as disclosed at the time you provide your information, with your consent, as otherwise described in this Privacy Policy, or in the following circumstances:
    4.1 Information about Independent Contractors Shared with Clients and Agencies
    We share information regarding Independent Contractors working on a Client project, including information in Gig Discussions and work history, with Clients. Note that if an Independent Contractor is suspended from the rProcess Service, we may share that information with Clients for whom that Independent Contractor has worked or applied for work. We may also share information with Agencies to whom Independent Contractors are associated for a particular work project. If you choose to apply for work as an Independent Contractor via the Service, we will share information relevant to your application with the applicable Client(s), including, but not limited to, the information contained in your Independent Contractor Profile.
    4.2 Service Providers
    We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services (e.g., without limitation, maintenance services, database management, web analytics, and online advertising, payment processing, fraud detection, and improvement of rProcess’s features) or to assist us in analysing how our Service is used. These third parties may have access to your Personal Information in order to perform these tasks on our behalf.
    What Happens if you Agree to Receive Information From Third Parties or Request That we Share Your Information
    You may be presented with an opportunity to receive information and/or marketing offers from one or more third parties. If you agree at that time to have your Personal Information shared, your Personal Information will be disclosed to that third-party (or parties) and will be subject to the privacy policy and practices of that third-party. We are not responsible for the privacy policies and practices of third parties, and, if you later decide that you no longer want to receive communications from a third-party, you will need to contact that third-party directly. You also may request, sometimes through your use of an SNS or similar interactive feature or third-party application, that we share information about you with a third-party and we will typically do so under those circumstances.
    Legal and Investigative Purposes
    rProcess will share information with government agencies as required by law, including without limitation, in connection with reporting earnings. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), at the request of governmental authorities or other third parties conducting an investigation, to protect the property and rights of rProcess or a third-party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, fraudulent, unethical or legally actionable activity. We may also use Device Identifiers to identify rProcess Users, and may do so in cooperation with third parties at our discretion.
    Internal and Business Transfers
    rProcess and any of its affiliates or subsidiaries may share information, including Personal Information, with their parent company, subsidiaries, and affiliates, primarily for business and operational purposes. We may sell, transfer, or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization, or sale of assets (including, in each case, as part of the due-diligence process with any potential acquiring entity) or in the event of bankruptcy. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
    Sweepstakes, Contests and Promotions
    We may offer sweepstakes, contests, and other promotions (a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion’s official rules, such as on a winner’s list.
    5. Third-party Analytics Providers, Ad Servers and Similar Third Parties
    rProcess works with (or may in the future work with) network advertisers, ad agencies, analytics service providers and other vendors: to provide us with information regarding traffic on the Service, including pages viewed and the actions taken when visiting the Service; to serve our advertisements on other web sites, within mobile apps and elsewhere online; and to provide us with information regarding the use of the Service and the effectiveness of our advertisements. Our service providers may collect certain information about your visits to and activity on the Service as well as other web sites or services, they may set and access their own tracking technologies on your device (including cookies and web beacons), and may use that information to show you targeted advertisements. Some of these parties may collect Personal Information when you visit the Service or other online websites and services.
    While we may use a variety of service providers to perform advertising services, some of these companies may be members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding targeted advertising and the “opt-out” procedures of NAI members. You may also want to visit or http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an “opt-out” by participating companies in the DAA Self-Regulatory Program
  3. Your Choice and Opting Out
    Registered rProcess Users may update their choices regarding the types of communications you receive from us through your online account. You also may opt-out of receiving marketing e-mails from us by following the opt-out instructions provided in those e-mails. Please note that we reserve the right to send you certain communications relating to your account or use of the Service (for example, administrative and service announcements) via email and other means and these transactional account messages may be unaffected if you opt-out from receiving marketing communications. You may opt-out of receiving text messages by replying “STOP” to any text message received. Registered rProcess Users who access the Service by using a rProcess mobile application may, with permission, receive push notifications. Notification preferences can be modified in the settings menu for the mobile application.
  4.  Changing your Information or Closing your Account
    You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information, and you must update any changes through your online account. If you request to access all personal information you’ve submitted, we will respond to your request to access within 30 days. If you completely delete all such information, then your account may become deactivated. If your account is deactivated or you ask to close your account, you will no longer be able to use the Service. If you would like us to delete your account in our system, you can do so through the rProcess Service (once you logged in, visit settings/ user settings, and then click on the close my account link). We will use commercially reasonable efforts to honor your request; however, certain information will actively persist on the Service even if you close your account, including information in your Gig Discussions and messages you posted to the Service. In addition, your Personal Information may remain in our archives and information you update or delete, or information within a closed account, may persist internally or for our administrative purposes. It is not always possible to completely remove or delete information from our databases. In addition, we typically will not remove information you posted publicly through or on the Service. Bear in mind that neither you nor rProcess can delete all copies of information that has been previously shared with others on the Service.
  5. Security
    rProcess takes commercially reasonable steps to help protect and secure the information it collects and stores about rProcess Users. All access to the Sites is encrypted using industry-standard transport layer security technology (TLS). When you enter sensitive information (such as tax identification number), we encrypt the transmission of that information using secure socket layer technology (SSL). We also use HTTP strict transport security to add an additional layer of protection for our rProcess Users. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while we strive to protect your personal data, rProcess cannot ensure and does not warrant the security of any information you transmit to us, and, by submitting any such information, you agree to hold rProcess harmless for any privacy breaches.
  6. International Transfers of Personal Information
    rProcess is a United States company. If you are located outside the United States and choose to provide information to us, rProcess transfers Personal Information to the United States for processing. The U.S. may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to the U.S., we will protect it as described in this Privacy Policy. By visiting the Service, or providing rProcess with any information, you fully understand and unambiguously consent to this transfer, processing, and storage of your information in the United States in the ways outlined herein.  Should a country where you initially provide information provide for or mandate stricter or different policies or procedures, you hereby waive any claims based upon any such polices or procedures or stemming from rProcess not following those different policies or procedures.
    rProcess is certified under the Safe Harbour privacy framework as set forth by the U.S. Department of Commerce, European Commission and Switzerland regarding the collection, storage, use, transfer and other processing of Personal Information transferred from the European Economic Area or Switzerland to the U.S.
  7.  Links to Other Sites
    Our Service contains links to other websites. If you choose to click on a third-party link, you will be directed to that third-party’s website. The fact that we link to a website is not an endorsement, authorization, or representation of our affiliation with that third-party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data, or solicit Personal Information from you. We encourage you to read the privacy policies or statements of the other websites you visit.
  8.  Phishing
    Phishing websites imitate legitimate websites in order to obtain personal or financial information. Identity theft and the practice currently known as “phishing” are of great concern to rProcess. For more information about phishing, visit the website of the Federal Trade Commission at http://www.consumer.ftc.gov/articles/0003-phishing. In addition, if you believe you have received an email or had a similar interaction with a third-party pretending to be rProcess, please report it at info@rProcess.com.
  9. Changes to this Policy
    RProcess may update this Privacy Policy at any time and any changes will be effective upon posting. In the event that there are material changes to the way we treat your Personal Information, we will display a notice through the Services prior to the change becoming effective. We may also notify you by email, in our discretion. However, we will use your Personal Information in a manner consistent with the Privacy Policy in effect at the time you submitted the information, unless you consent to the new or revised policy.
  10.  Contacting Us
    If you have any questions about this Privacy Policy, or to report a violation of the Terms, please contact Customer Support at:
    Web Support: https://www.rorocessdesigns.com/ 
    Email: info@rprocessdesigns.com 
    Phone: +91 7829573628
    (Monday through Friday between 9:00 am through 5:00 pm, Eastern Time)